Add an AI Chatbot to Your Website with Flopia

Your customers often ask the same questions: are you open tonight, do you deliver to my area, do I need to book? With the AI chatbot (Flopia) option, a chat bubble appears on your website and answers them straight away, even when you are busy or closed.

What your chatbot knows

It already knows all the information of your Flopix website, with nothing to copy:

• The name of your business, your trade and your town.
• Your presentation text, including your price lists or your menu.
• Your opening hours, and it can tell whether you are open right now.
• Your contact details, your services, delivery and your social networks.
• Your FAQ, your customer reviews and the product you sell online, if any.

When you change your website, this information is updated automatically: the chatbot always answers with the latest version.

What it answers, and what it does not do

Your chatbot only answers from your website information and from what you add. It only talks about your business and politely declines unrelated questions. When it does not know the answer, it says so and invites your visitor to contact you. It does not take bookings or orders: it explains how to do it with you.

Switch on the chatbot, step by step

The option is in your account, in the Advanced options section, “Add to your website” tab. Your website must be online.

• Open the “AI chatbot (Flopia)” option and click Connect Flopia.
• On flopia.fr, log in or create your Flopia account, then allow the link.
• You come back to Flopix: your website information is sent to Flopia.
• Click Set up my chatbot on Flopia: choose its name, welcome message, colour and languages.
• Start the free trial: the bubble appears on your website.

Add extra knowledge

On Flopia, the “Extra knowledge” area accepts pasted text: your detailed menu, your booking rules, your delivery area, answers to specific questions. You can also add a text, PDF or Word file. The clearer this information, the better the answers.

French and English

If your website also exists in English, tick both languages: the chatbot answers in your visitor's language.

Your visitors and their data

The bubble sets no cookie. The messages written by your visitors are sent to Flopia and its subprocessor Anthropic (Claude) only to produce the answer. A notice is added automatically to the legal notice of your website.

Frequently asked questions

Is it included in my Flopix subscription?

No. The chatbot is a separate Flopia subscription that starts with a free trial. The price is shown on Flopia before any payment.

How do I update what the chatbot knows?

Just change your website: the update is automatic. The “Resync the data” button of the option forces a new sending if needed.

How do I remove the chatbot?

In the option, click “Disconnect”: the bubble disappears from your website. Remember to cancel its subscription from your Flopia account.